Question 1

How do I wash my mask?

Accepted Answer

Please wash these at 30 degrees before using and then as and when you feel is appropriate.

Question 2

How long will it take to recieve my order?

Accepted Answer

Face coverings are handmade individually in the Benveniste Atelier, London. Therefore, delivery maybe 1-3 weeks. .

Question 3

Do I have to pay customs/duties?

Accepted Answer

All orders are shipped duties unpaid, therefore orders shipped outside of the UK may be subject to custom taxes and/or duties. This cost is the responsibility of the customer and is payable on receipt of goods. Please see our shipping section for more information.

Question 4

Can I return my mask for a refund?

Accepted Answer

For hygiene reasons this item cannot be returned. Please email us for more information.

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